Frances is the creator of Conversations That Count™, a podcast and practice dedicated to helping people navigate the human moments that matter most — the ones that shape how we lead, support, and care.

With a background spanning HR, leadership development, disability support, and family capacity‑building, Frances has spent years working at the intersection of people, behaviour, and communication. She has supported leaders through complex workplace challenges, walked alongside parents and carers navigating overwhelm, and partnered with disability support providers striving to build capability with dignity and clarity.

Across every environment, she noticed the same truth: people aren’t struggling because they don’t care — they’re struggling because the conversations are hard.

That insight became the foundation of her work.

Frances developed two signature frameworks — CLEAR Leadership and CARE Capacity — to give people simple, compassionate tools for understanding behaviour, setting boundaries, and supporting growth. These frameworks come together in her universal model, SEE → SHAPE → STEADY, which guides her approach to every episode, workshop, and conversation.

Her style is warm, practical, and deeply human. She believes clarity is an act of kindness, that emotional labour deserves recognition, and that the right conversation at the right moment can change everything.

Through Conversations That Count, Frances helps people leaders, parents, carers, and support providers feel more confident, more capable, and more connected — one meaningful conversation at a time.